1. Business hours:
1.1 Frosch-Hostel: daily 24 hours breakfast: 8.00 am - 12.00 pm
1.2 reception: daily 3.00 pm - 6.00 pm
1.3 sleep: daily 10.00 pm – 7.00 am
2. arrival, departure, obligation to register:
2.1 arrival:
daily
14:00 – 18:00 h later on: only by arrangement
In cas
of an unannounced delay of more than 1 hour, the reservation can be
cancelled with charges.
2.2 departure:
daily by 12:00
h, later on: only by arrangement
In case of delayed departure of more than 45 minutes, 50 % of the
accommodation price will be
charged.
2.3 Obligation to register: Every
guest has to fill out a registration-form and has to identify himself
with a valid document
(passport / national ID).
3. advance booking/cancellation:
3.1 Bookings: Bookings
may be made by telephone, by e-mail or local. The written confirmation
by the hostel makes the
booking obligatory.
3.2 Cancellation:
Single bookings can be cancelled for free until 3 days before
arrival date and group bookings 4 weeks
before arrival date.
You have to pay a deposit of
50% of the accommodation price if you do not cancel the booking
in time. Not arriving means a
cancellation on your arrival date.
4. Payment:
4.1 Deposit: In
order to secure your booking you must pay us a deposit of 50% of the
accommodation price within the next 10 days. The booking is
obligatory upon the
receipt of the money.
4.2 Payment: The payment/final payment will be made local. Cards payment is accepted.
5.Housekeeping/Safety
All guests should be aimed to keep the hostel safe and clean!
5.1 Every guest has
to take consideration of the other guests of the hostel, in reference
to
volume, safety and housekeeping.
5.2 The bedcover has to be removed on the date of departure. The
garbage has to be collected in
appropriate bins.
5.3 Animals are not permitted.
5.4 Smoking in the „Frosch-Hostel“ is not allowed!
5.5 The bringing and consumption of drugs of all types is absolutely
forbidden in every room of the hostel!
5.6 The guests are personally liable for damaging the inventory of the hostel!
5.7 Extra cleaning owing to the guests has to be paid!
6. Domestic authority
The hostel administration executes the domestic authority!
The failure to comply with the rules of the house will be punished with
the order to stay away from the hostel (in case of vandalism,
drunkenness etc.)!